General Sales Conditions

I - Application of the General Sales Conditions

1. These General Sales Conditions constitute the entire agreement between Palbit and the customer and supersede all prior agreements, communications, and understandings, whether written or oral, related to the subject matter herein.
2. All orders signed and accepted by Palbit, SA imply the Customer's adherence to these General Sales Conditions.
3. Any other conditions will only be valid if contained in a written document and duly signed by an authorized person.

 

II - Quotations

1. Quotations provided by representatives and agents are subject to change and are not legally binding until confirmed in writing by the company.
2. Prices and delivery dates for special products are available upon request.

 

III - Contract and Orders

1. An order will only be deemed accepted after written confirmation by the company through the issuance of an Acknowledgment of Receipt (AR), based on drawings, samples, or specifications provided by the customer.
2. Changes to the AR must be requested in writing within five days of issuance. Any subsequent changes must also be formalized in writing.
3. Modifications to drawings or specifications may result in the cancellation of the contract.
4. Raw material price increases after the AR is issued may lead to price adjustments. If the change is equal to or exceeds 20%, the customer has the right to cancel the contract.
5. Due to production requirements, quantities invoiced may vary by +/- 10% of the quantities specified in the AR and by +/- 1 piece for orders under 10 pieces.
6. The minimum order value is €200 (excluding VAT). Orders below this value are subject to an administrative fee of €25.
7. Samples and pressing tools will always be invoiced.

 

IV - Order Acceptance and Cancellation

1. Palbit reserves the right to accept, reject, or cancel any order at its sole discretion and for its exclusive interest at any time before shipment.

 

V - Prices

1. Invoiced prices are those stated in the AR.
2. Value Added Tax (VAT) at the applicable rate, or any other legally required tax, will be added to the price.
3. Prices are ex-works (Incoterms). Special packaging or shipping costs will be charged additionally.
4. The latest version of the price list replaces all previously issued price lists. All previous prices or conditions are void as of the publication of the latest price list.
5. Palbit reserves the right to change prices, stock availability, and terms without prior notice.

 

VI - Payments

1. All invoices must be paid at the headquarters of Palbit, SA, located in Palhal, Branca, Albergaria-a-Velha, unless otherwise specified by law.
2. Payments must be made within 30 days of invoice issuance if credit has been approved. Without approved credit, payments must be made in advance or upon delivery.
3. Late payments result in the suspension of supplies, application of legal interest rates, and administrative charges as defined by applicable law.
4. If payment in installments is agreed, failure to pay any installment results in the immediate maturity of subsequent installments.
5. In the case of late payments, Palbit reserves the right to prohibit resale, further use, or transformation of supplied products and demand their return.
6. Payments by bank transfer must include the customer’s name and be directed to the BIC indicated on the invoice.

VII - Delivery Times

1. Delivery times are indicative unless expressly agreed otherwise.
2. Delays in indicative delivery times do not justify cancellation or compensation claims.
3. Palbit is not liable for delays caused by force majeure, including strikes, logistical difficulties, or governmental actions.
4. Delivery times may be extended or postponed if the customer fails to fulfill contractual obligations.
5. Palbit reserves the right to deliver partial shipments if they meet the agreed usage model without incurring significant additional costs for the customer.

 

VIII - Partial Deliveries and Separate Transactions

1. Each partial delivery made by Palbit constitutes a separate transaction, and payment for such deliveries shall be due in accordance with the agreed payment terms, regardless of pending deliveries for the remaining order.

 

IX - Reservation of Ownership

1. Products sold remain the property of Palbit, SA until full payment is received, even if sold or transferred to third parties.

 

X - Warranties and Claims

1. Palbit guarantees its products against manufacturing defects for one year from the actual delivery date, unless otherwise required by law.
2. Defects must be reported in writing immediately upon receipt of goods. If defects are not immediately apparent, they must be reported within three days of detection.
3. Warranty does not cover normal wear, negligent use, extreme conditions, or modifications made by the customer without authorization.

 

XI - Returns and Exchanges

1. Returns or exchanges are only accepted with prior agreement from Palbit and within 30 days.
2. Returns must include proper documentation (order number, invoice number, delivery date, reason, and return authorization).
3. Items must be in flawless, as-new condition, and return delivery must be pre-paid.
4. A handling charge of up to 30% of the product's value may apply, with a minimum charge of €25.

 

XII - Technical Assistance

1. Technical assistance during the warranty period will be charged to the customer, unless otherwise agreed.
2. Material requiring replacement or repair must be delivered to Palbit's facilities at the customer’s expense.
3. Customers requesting technical services from Palbit are required to comply with relevant safety and environmental laws.

 

XIII - Intellectual and Industrial Property Rights

1. Studies, drawings, and documents provided by Palbit remain its property and cannot be disclosed or used without prior written consent.
2. Customers must report any infringement of intellectual property rights by third parties.

 

XIV - Receipt of Goods

1. Risk of deterioration or loss transfers to the customer once goods leave Palbit’s facilities, even if shipped prepaid.
2. Claims for loss, damage, or defects must be made immediately upon receipt and confirmed to the carrier in writing within eight days.

 

XV - Jurisdiction and Applicable Law

1. The Court of Albergaria-a-Velha is the competent jurisdiction for resolving disputes, with express waiver of any other jurisdiction.
2. Portuguese law governs all contracts under these General Sales Conditions.

 

XVI - Changes and Misprints

1. Palbit reserves the right to change prices, stock availability, and terms without prior notice.
2. The company is not responsible for typographical or printing errors.

 

XVII - Confidentiality

1. Any technical or commercial information disclosed by Palbit to the customer shall be treated as confidential and shall not be disclosed to third parties without prior written consent from Palbit.

 

Any questions that the customer wishes to see answered about the terms of these General Sales Conditions should be addressed to Palbit, SA by letter and sent to its headquarters, or by email to the address palbit@palbit.pt.