General Conditions of Sale

I - Application of general sales conditions

1. These General Conditions of Sale constitute the entire agreement between Palbit and the customer and replace all previous agreements, communications and understandings, whether written or oral, related to the subject matter hereof.
2. All orders signed and accepted by Palbit, SA imply the Customer's adherence to these General Conditions of Sale.
3. Any other conditions will only be valid if they are contained in a written document and duly signed by an authorized person.

II - Quotations

1. Quotations provided by representatives and agents are subject to change and are not legally binding until confirmed in writing by the company.
2. Prices and delivery dates for special products are available upon request.

III - Contract and orders

1. An order will only be considered accepted after written confirmation from the company through the issuance of an acknowledgement of receipt (AR), based on drawings, samples or specifications provided by the customer.
2. Changes to the AR must be requested in writing within five days of its issuance. Any subsequent changes must also be formalized in writing.
3. Changes to drawings or specifications may result in cancellation of the contract.
4. Raw material price increases occurring after the issuance of the RA may give rise to price adjustments. If the change is equal to or greater than 20%, the customer has the right to terminate the contract.
5. Due to production requirements, invoiced quantities may vary by +/- 10% of the quantities specified in the RA and by +/- 1 piece for orders of less than 10 pieces.
6. The minimum order value is 200 euros (excluding VAT). Orders below this amount are subject to a 25 euro administrative fee.
7. Samples and pressing tools will always be invoiced.

IV - Acceptance and cancellation of orders

1. Palbit reserves the right to accept, reject or cancel any order, at its sole discretion and in its sole interest, at any time prior to shipment.

V - Prices

1. The invoiced prices are those indicated in the AR.
2. Value Added Tax (VAT) at the applicable rate, or any other legally required tax, will be added to the price.
3. Prices are ex-factory (Incoterms). Special packaging or shipping costs will be invoiced additionally.
4. The latest version of the price list replaces all previously issued price lists. All previous prices or conditions are null and void upon publication of the latest price list.
5. Palbit reserves the right to change prices, stock availability and conditions without prior notice.

VI - Payments

1. All invoices must be paid at the headquarters of Palbit, SA, located in Palhal, Branca, Albergaria-a-Velha, unless otherwise provided by law.
2. Payments must be made within 30 days of invoice issuance if credit has been approved. If credit is not approved, payments must be made in advance or upon delivery.
3. Late payment will result in the suspension of supply, the application of legal interest rates and administrative charges defined in current legislation.
4. If payment in installments is agreed, failure to pay any installment will result in the immediate maturity of the following installments.
5. In case of late payment, Palbit reserves the right to prohibit the resale, use or transformation of the products supplied and demand their return.
6. Payments by bank transfer must include the customer's name and be addressed to the BIC indicated on the invoice.

VII - Delivery times

1. Delivery times are indicative, unless expressly agreed otherwise.
2. Delays in indicative delivery times do not justify cancellation of the contract or claims for compensation.
3. Palbit is not responsible for delays caused by force majeure, including strikes, logistical difficulties or government actions.
4. Delivery times may be extended or postponed if the customer fails to fulfill contractual obligations.
5. Palbit reserves the right to make partial shipments, provided they comply with the agreed usage model, without this implying significant additional costs for the customer.

VIII - Partial deliveries and separate transactions

1. Each partial delivery made by Palbit constitutes a separate transaction, and payment for such deliveries will be due in accordance with the agreed payment terms, regardless of pending deliveries for the remainder of the order.

IX - Reservation of ownership

1. Products sold remain the property of Palbit, SA until full payment is received, even if they are sold or transferred to third parties.

X - Guarantees and complaints

1. Palbit guarantees its products against manufacturing defects for one year from the date of actual delivery, unless otherwise provided by law.
2. Defects must be reported in writing immediately upon receipt of the products. If defects are not immediately visible, they must be reported within three days of detection.
3. The warranty does not cover normal wear and tear, negligent use, extreme conditions or modifications made by the customer without authorization.

XI - Returns and exchanges

1. Returns or exchanges are only accepted with Palbit's prior agreement and within 30 days.
2. Returns must include appropriate documentation (order number, invoice number, delivery date, reason and return authorization).
3. Items must be in perfect condition, like new, and the return must be prepaid.
4. A handling fee of up to 30% of the product value may be applied, with a minimum fee of 25 euros.

XII - Technical assistance

1. Technical assistance during the warranty period will be invoiced to the customer, unless otherwise agreed.
2. Material requiring replacement or repair must be delivered to Palbit's facilities at the customer's expense.
3. Customers requesting technical services from Palbit must comply with relevant safety and environmental laws.

Any questions that the customer wishes to have answered regarding the terms of these General Conditions of Sale must be addressed to Palbit, SA by letter and sent to its headquarters, or by email to the address palbit@palbit.pt.